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Privacy Policy & Terms and Conditions

This document covers our privacy rules and the terms of use for Big M Solutions.

1. Privacy Policy :

1.1 Commitment to Privacy

Big M Solutions is committed to protecting the privacy of our clients and website visitors. This policy details our practices for collecting, using, and securing your personal information in compliance with global data protection regulations (including GDPR).

1.2 Information We Collect

We collect data through specific interactions on our platform, particularly via:

  • Contact Form: We collect professional details to route your request to the right department.
  • “Direct Contact” Section: Direct communication data.
  • Automatic Collection: IP address, browser type, and browsing behavior via Cookies.

1.3 Use of Data

Your data is strictly used to:

  • Facilitate business inquiries and provide IT consulting/AI integration services.
  • Send relevant updates regarding The Big M Ecosystem (with express consent).

1.4 International Data Transfers

Given our global operations across Africa, Europe, and North America, data may be processed across borders. We implement standard contractual clauses and robust security measures to ensure your data remains protected regardless of jurisdiction.

1.5 Data Security

We employ industry-standard technical and organizational measures (encryption, secure servers) to protect your data against unauthorized access or disclosure.

1.6 Cookies & Tracking

We use cookies to enhance site navigation and analyze traffic. You can manage your cookie preferences via the banner displayed upon your first visit.

2. General Terms & Conditions :

2.1 Definition of Services

Big M Solutions acts as a strategic partner for digital transformation. Our scope includes:

  • Strategic Consulting: AI strategy, Business Process Audits.
  • Development: Custom SaaS architecture and deployment.
  • Operations: Infrastructure maintenance via ATLAS BASE .

2.2 Intellectual Property Rights

The “Big M Solutions” brand, logo, and all proprietary software names within The Big M Ecosystem (including but not limited to Copilote, GoAI, ATLAS BASE) are the exclusive property of Big M Solutions. No license or right is granted to use our trademarks without prior written consent.

2.3 User Obligations

Users must ensure the accuracy of information submitted through our forms. Misuse of the website or services, including attempts to breach security, is strictly prohibited.

2.4 Limitation of Liability

While we strive for continuous service availability (“Global Scale & Proven Excellence”), Big M Solutions is not liable for:

  • Losses resulting from unauthorized access to your data due to your own negligence.
  • Service interruptions caused by force majeure or third-party failures.